Terms & Conditions
Effective Date: 15 July 2025
Welcome to Flourique.com. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. General
These Terms & Conditions apply to all users of the website, including browsers, vendors, customers, and merchants. By using this website, you agree to follow all applicable laws and regulations.
2. Products & Services
All products (flowers, chocolates, perfumes, cakes, and gifts) are subject to availability.
We reserve the right to substitute items of equal or greater value if a product becomes unavailable.
Product images are for illustration purposes; the actual product may vary slightly due to availability or seasonality.
3. Orders & Payments
All orders must be paid in full at the time of purchase.
We accept payments via secure methods (credit/debit cards, bank transfers, and other available options).
Once an order is confirmed, changes or cancellations must be requested promptly. We reserve the right to accept or deny such requests.
4. Delivery Policy
We offer delivery across Pakistan. Delivery times may vary based on location, weather, or special holidays.
While we strive for on-time delivery, delays may occur due to circumstances beyond our control.
Accurate delivery details must be provided. We are not responsible for failed deliveries due to incorrect or incomplete information.
5. Returns & Refunds
Due to the perishable nature of some items (e.g., flowers and cakes), returns are not accepted unless the product is damaged or incorrect.
Any complaints must be reported within 24 hours of delivery.
Approved refunds will be processed via the original payment method within 7–10 business days.
6. User Conduct
By using our site, you agree not to:
Post false or misleading information
Interfere with other users’ experience
Violate any laws or third-party rights
Upload malicious code or attempt to hack the website
7. Intellectual Property
All content on Flourique.com, including logos, text, images, and designs, is the property of Flourique and may not be copied or reproduced without written permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product.
9. Privacy
Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
10. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the website after changes indicates your acceptance of the updated terms.
11. Contact Us
If you have any questions about these Terms & Conditions, feel free to contact us:
📧 support@flourique.com
📍 Flourique, 123 Gift Lane, Pakistan